Service and Support

Client Resources

Implementation and Client Management

Accessing the Deduction File

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Billing Call Setup

• Review the Benefits Offer
• Bill Configuration
• Implementation Manager Introduction

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Transition to Ongoing Service

• Review of Enrollment Results
• Check in on Deduction File Download
• Demonstration of the Billing and Premium       Remittance process
•Introduction to your new MassMutual Client Manager

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Certificate Holder Inquiries and Requests

Certificate Owner Portal 

  • Accessing the portal
  • Registration process
  • Certificate detail
  • Benefit detail
  • Update personal information
  • Billing & payment detail
  • Claims inquiry and detail
Certificate Owner Portal Guide

Beneficiary Form

 

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Service Request Form

• Cancellation, address change, removal of dependent & more
• Fax #: (877) 888-2677
• Email Address: MassMutualService@illumifin.com

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Portability

• Sample Portability Retention letter

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